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Liberty Latin America

Senior Manager / Director, Digital Integration Lead - Caribbean

Panama City, Panamá Categoría: CORPORATIVO Subcategoría: Digital
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NUESTRA CULTURA

Nuestro éxito depende de nuestra personas. Lo que nos conecta, nos une y nos hace ser “NOSOTROS” es la pasión y el orgullo que tenemos por crear momentos importantes para nuestros clientes. Es por ello que en cualquier lugar que se desees comenzar una carrera a Liberty Latin America, todos nos guiamos por una visión, filosofía y principios compartidos que nos permiten dar vida a nuestra cultura. Damos lo mejor y lo hacemos con espíritu.

  • Toma de riesgos Estamos facultados para asumir riesgos para nuestros clientes y entre nosotros. Cometer errores está bien.
  • Respetuoso Tratamos a otros como queremos ser tratados. Es agradable ser importante, pero es más importante ser amable.
  • Honesto Somos honestos con los demás pero, lo que es más importante, somos honestos con nosotros mismos.
  • Trabajador Trabajamos duro para nuestros clientes, colegas e inversores.
  • Disciplinado Somos consistentes y medimos nuestro rendimiento. Los compromisos son importantes para nosotros.

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Lo que me encanta de nuestra cultura son las oportunidades que creamos para que nuestros empleados desarrollen sus carreras con nosotros y la pasión que tenemos por el crecimiento. Me encanta ver a las personas estirarse y desafiarse a sí mismas, trabajando fuera de su zona de confort y floreciendo como resultado. Haciendo grandes cosas para su autodesarrollo, sus familias, nuestro negocio y nuestros clientes.

Kerry Scott, Chief People Officer

Descripción del trabajo

Who We Are?

We are the leading telecommunications company, connecting more than 40 markets in Latin America and The Caribbean with our video, broadband internet, telephony and mobiles services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

What´s the role?

Reporting to the CWC Digital Transformation Lead, Bruno Marsili and overseeing 1-2 resources that are focused on driving digital transformation and deployment in the Caribbean operations

Role will act as the implementation and adoption leader for Caribbean operations partnering with the central team members and local market sales and marketing teams to deliver Digital related KPIs..

The responsibilities will include:

  •         Implementing Digital capabilities and enablers in the local markets,
  • Coordinating Digital Marketing and other adoption initiative
  • Create ad hoc analysis and communicate Digital performance to local markets.

What You´ll Do:

  • Be the digital evangelist in the local market to socialize and promote the digital capabilities in the opco, driving implementation of reimagined customer journeys – implementation include project management, executive alignment and communication and mobilizing local market areas
  • Track and revise local markets OKRs and progress toward targets for Digital First Transformation
  • Assess the digital capabilities in the Caribbean markets and drive development of digital capabilities and ops enablers (e.g. logistics, payment wallets) in the local market, working with the local markets ET and CWC SLT
  • Manage ecommerce funnel KPIs on local markets, mapping gaps and improvement hypothesis leveraging external and other markets success stories
  • Manage Digital marketing campaigns, including local affiliates and partnerships, jointly with local marketing and Digital Marketing central CoE
  • Execute ad hoc analysis and business cases related to Digital in local markets
  • Conduct local market research including managing the customer panels, ethnographic studies, UX research etc.
  • Knowledge & Experience:

Preferred education/ qualifications:

  • Graduate level (Bachelors or higher) degree in Business or marketing or related field, with significant experience in leading complex analysis and project implementation. 
  • MBA Preferred

Specific Knowledge & Experience:

Minimum 8-10 years previous relevant Digital and/or Telco experience - team management expertise desirable

  • Content - General knowledge of digital capabilities and approaches to drive Digital transformation:
  • SEO, SEM, campaign management, targeting and re-targeting, social marketing
  • Journey design and analytics
  • e-care, analytics driven operations optimization
  • Mindset and influence tactics:
  • Innovative mindset and “Can do” mindset
  • Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
  • Ability to deal with ambiguity and thrive in a matrix organization
  • Communication skills: Strong written and verbal communication skills, ability to form strong business relationships across all functions thru influence
  • Project management: Strong ability to work logically through a timeline
  • Analytics and planning skills:
  • Solid grasp of business financials, with the ability to create ad hoc analysis with limited data
  • Effectively gathers information, structures clear reasons for decisions and leads debate where required
  • Deep understanding of KPIs across the business and the ability to assess metrics and devise plans to optimize the metrics using digital capabilities and analytics

Why Join Us:

Technology exites us, enables us and drives us. We´re proud of the services we provide, the markets that we serve and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

#LI-MN1

aplicando AQUÍ

Queremos que su proceso de solicitud de trabajo sea lo más simple y claro posible.
Esto es lo que puede esperar cuando presente la solicitud:

  • 1. Su solicitud inicial

    Una vez que haya encontrado una posición adecuada, siga las instrucciones en pantalla y envíe la información requerida.

  • 2. Nuestra primera revisión

    Uno de nuestros Consultores de Adquisición de Talentos revisará su solicitud y se comunicará con usted si creemos que es una buena opción.

  • 3. Su entrevista

    Programaremos un horario para reunirnos virtualmente o en persona. Dependiendo de la posición y del mercado, podremos tener más de una entrevista.

  • 4. Oferta de trabajo

    Si tiene éxito en el proceso de entrevista, nos pondremos en contacto para hacerte una oferta de empleo.

  • 5. Onboarding

    Si aceptas nuestra oferta, acordaremos una fecha para que se una al equipo, con una sesión de incorporación que se realizarán durante las primeras semanas en la empresa.

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