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Liberty Latin America

Business Process Specialist Engineer

Panama City, Panamá Categoría: CORPORATIVO Subcategoría: Tecnología
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NUESTRA CULTURA

Nuestro éxito depende de nuestra personas. Lo que nos conecta, nos une y nos hace ser “NOSOTROS” es la pasión y el orgullo que tenemos por crear momentos importantes para nuestros clientes. Es por ello que en cualquier lugar que se desees comenzar una carrera a Liberty Latin America, todos nos guiamos por una visión, filosofía y principios compartidos que nos permiten dar vida a nuestra cultura. Damos lo mejor y lo hacemos con espíritu.

  • Toma de riesgos Estamos facultados para asumir riesgos para nuestros clientes y entre nosotros. Cometer errores está bien.
  • Respetuoso Tratamos a otros como queremos ser tratados. Es agradable ser importante, pero es más importante ser amable.
  • Honesto Somos honestos con los demás pero, lo que es más importante, somos honestos con nosotros mismos.
  • Trabajador Trabajamos duro para nuestros clientes, colegas e inversores.
  • Disciplinado Somos consistentes y medimos nuestro rendimiento. Los compromisos son importantes para nosotros.

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Lo que me encanta de nuestra cultura son las oportunidades que creamos para que nuestros empleados desarrollen sus carreras con nosotros y la pasión que tenemos por el crecimiento. Me encanta ver a las personas estirarse y desafiarse a sí mismas, trabajando fuera de su zona de confort y floreciendo como resultado. Haciendo grandes cosas para su autodesarrollo, sus familias, nuestro negocio y nuestros clientes.

Kerry Scott, Chief People Officer

Descripción del trabajo

Who We Are?

We are the leading telecommunications company, connecting more than 40 markets in Latin America and The Caribbean with our video, broadband internet, telephony and mobiles services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

What´s the role?

Achieve operational excellence through E2E process improvements, design, evaluate, optimize operational processes to ensure the correct quality of LLA services. Map and document processes and procedures for LLA Network Operations, standardize the operational process in the LLA region.

What You´ll Do:

·Optimize and improve the processes between corporate, vendors/stakeholders and country organizations.  Assess, change & refine business processes and related information systems to continuously increase their effectiveness and make sure that they are properly aligned with the company´s strategic direction.

·Define, map, design, standardize, write and maintain business operation manuals, workflow processes/procedures.

·Document process "As-Is & To Be"​ detailed gap analysis and to assist the development of business case transition.

·Support continual development of processes, procedures and systems to meet the service management and Operational requirements of Network Operation

·Level 2-4 process design using LLA standards, Change management, Event management, Service level management, Knowledge management, Access management, Service measurement, and Service reporting.

·Ensure the Network Operation department’s adherence to processes by verifying and auditing annually

·Ensure the team processes, procedures and working practices comply with chosen regulatory standards (e.g. ISO) company policies and best practice (e.g. ITIL, Lean) methodologies.

·Operate Process Governance Forum for best practice sharing.Process governance reporting, measuring the maturity of documentation, lifecycle.

·Process People Network ~ Develop process people network, Set up & improve standard ways of working within the network.

·Manage the work processes of the project and makes sure that the projects are handed over within the stipulated time frame.

·Responsible for recording the instructions and outcomes learned during the project and uses them for future projects.

Knowledge & Experience:

Preferred education/ qualifications:

·Graduate level (Bachelors or higher) degree in Business Operations / Quality engineering related field. Significant E2E business process improvement centric job experience can count in place of technical degree.

Specific Knowledge & Experience:

·Ideally educated to degree level or alternate appropriate industry experience.

·Experience and appreciation of working in a customer focused environment.

·Strong resource in process management

·English and Spanish

·Strong record of people management in a technical environment, including communication, negotiation and conflict resolution skills

·Ability to work as part of a multi-disciplinary team.

·Strong written and verbal communication skills, ability to form strong business relationships across all functions

·Has the ability to effectively communicate at all levels, translating complex technical language into high level executive narrative preferred

·Timeliness in all actions with quality consciousness towards services received and provided.

·Strong organizational skills and attention to detail.

·Experience in facilitating meetings, working groups, or large groups of people with varying opinions

Why Join Us:

Technology exites us, enables us and drives us. We´re proud of the services we provide, the markets that we serve and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

#LI-MN1


aplicando AQUÍ

Queremos que su proceso de solicitud de trabajo sea lo más simple y claro posible.
Esto es lo que puede esperar cuando presente la solicitud:

  • 1. Su solicitud inicial

    Una vez que haya encontrado una posición adecuada, siga las instrucciones en pantalla y envíe la información requerida.

  • 2. Nuestra primera revisión

    Uno de nuestros Consultores de Adquisición de Talentos revisará su solicitud y se comunicará con usted si creemos que es una buena opción.

  • 3. Su entrevista

    Programaremos un horario para reunirnos virtualmente o en persona. Dependiendo de la posición y del mercado, podremos tener más de una entrevista.

  • 4. Oferta de trabajo

    Si tiene éxito en el proceso de entrevista, nos pondremos en contacto para hacerte una oferta de empleo.

  • 5. Onboarding

    Si aceptas nuestra oferta, acordaremos una fecha para que se una al equipo, con una sesión de incorporación que se realizarán durante las primeras semanas en la empresa.

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